Are they in contract?

Are they overdue?

What did you hope to achieve when you joined? (verbal response)

Do you feel that you achieved that?

Yes No

What did you feel got in the way of achieving your goals?
Time

Motivation

Other factors:

Offer: Would the member like a free PT consultation to help them get back on track?

Yes No

One time offer: 50% off your membership fees for three months, includes a FREE program to get back on track

Yes No

How likely are you to recommend iGym to your friends or family? 0 - Not at all 1 2 3 4 5 6 7 8 9 10 - will certainly recommend

Any other comments:

Set client's DebitSuccess account to term. Complete

Set client's MindBody account to term. Complete

Final payment date:
Balance to settle: $

Swapped to Fitness Passport (30 day notice required)

Served by: